OMNINGAGE Connect is the world’s most innovative customer engagement platform for Amazon Connect.
User Friendly Platform
User Friendly Platform
Flexible Pricing
Flexible Pricing
Quick Deployment
Quick Deployment
Custom Solutions
Custom Solutions
Accredited by Amazon
Accredited by Amazon
OMNINGAGE Connect is the world’s most innovative customer engagement platform for Amazon Connect.
User Friendly Platform
No more switching screens or slow, clunky systems, combine all your communication channels into one simple dashboard.
Flexible Pricing
Only pay for what you use with our auto-scaling pricing, perfect for increased volume in peak times.
Quick Deployment
Available within a matter of hours, OMNINGAGE Connect is rapid to deploy.
Custom Solutions
Already using a CRM system? We easily integrate all your existing tools with OMNINGAGE Connect.
Accredited by Amazon
Built on best practices, our flawless cloud based system is secure and easy to maintain with zero hardware limitations.
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Five Star User Experience
Increase employee productivity and satisfaction with a single interface that is easily integrated with CRMs and additional systems.
In-Depth Analytics
Easy reporting and measurement with tools to enhance your team’s performance.
Lower Call-Handling Times
Reduce costs, save time and power up the efficiency of your call centre, by resolving more calls first time.
Understand Your Customers
Gain a full understanding of your customers’ journey and interaction history to prepare your agents for their next communication.
Intuitive and easy to use agent desktop
OMNINGAGE Agent Connect
Designed for rapid responses, easy navigation and 100% user satisfaction. Agents have full visibility of the customer’s journey, a helpful sentiment score from their last communication and integration options for all major CRM platforms such as MS Dynamics, ZOHO and Zendesk. With monthly updates OMNINGAGE Connect leads the way in creating an agent experience second to none.
- Increased first call resolution rate
- Omni-channel platform
- Auto-scaling plan
- Easy to learn
- Five star user experience
- Boosts productivity and reduces fatigue
- Chatbot automation
- Video call capabilities
- Zero dependence on servers
- Flawless solution for working from home
Remove customer experience pain points
OMNINGAGE Supervisor Connect
Crystal clear management and reporting tools give supervisors full access to key metrics. This includes agent performance, queue statistics and customer satisfaction. Enhance your team’s performance with the ability to listen live and playback voice interactions.
- Customisable analytics dashboard
- Live statistics monitoring
- Team activity visibility
- Live listening for calls in progress
- Easily locate any interaction
- Search, playback and download interactions
Optimise supervisor to agent communication
OMNINGAGE IQ
Easily communicate with your team and analyze their performance using OMNINGAGE IQ, our online solution to digital wallboard, and enhanced BI reporting.
- Stay connected with agents at all times
- View real-time data
- Relay messages to your team quickly and efficiently
- Increased visibility and monitoring
How can OMNINGAGE CONNECT help your business?
Improve your First Call Resolution (FCR) rate and decrease Average Handling Time (AHT) by offering an easy to work with and one window view to your agents which integrates all your applications with Amazon Connect Contact Centre.
- Reduce time spent switching between screens with one omni-channel platform
- Improve customer experience with fast responses and personalisation
- Review the customer’s current journey, previous communication notes and sentiment to educate your next encounter
- Enhance your agents’ experience with a slick, easy to use platform that requires little training
- With clear reporting, track your business’ KPIs through customisable dashboards for improved visibility
- Integrate with any existing CRM tools for a seamless experience
Arrange a demo today to see how OMNINGAGE Connect can help you business
Brand Loyalty
Customer Satisfaction
Happier Staff
Revenue Growth
Our Services
Consult & Design
We understand that each business is different and may require integrations with existing systems. We lead with a consultation to learn about your requirements and develop the perfect OMNINGAGE solution.
Build & Deploy
We swiftly build and integrate OMNINGAGE Connect with your Amazon Connect account, also catering for any CRM or AWS services you require.
Maintain & Optimise
As pioneers in innovation and cutting edge technology, we believe in never standing still. That’s why we focus on releasing exciting new updates every month to improve your OMNINGAGE Connect experience.
Are you an Amazon Connect Customer?
Benefit from super-quick deployment and have access to OMNINGAGE Connect within a matter of hours.
No Set-up Fee or Up-front Financial Commitment
Flexible Pricing and Add Ons
- Pay for what you use
- Discounts on volume and usage available
- Free business consultancy
- Add-ons and bespoke integrations available
- Deployment and 24/7 standard support included
OMNINGAGE Connect is built on the world’s leading and most robust cloud platform
- Serverless Architecture - Secure and simple with no physical tech to maintain
- Room to Grow - Flexible system designed to expand with your needs
- Internet Connection - Deliver call centre efficiency and quality wherever your team are based
- User-friendly - Designed by contact centre experts for the best user experience
- AWS Services Integration - Built on best practices, OMNINGAGE Connect easily and securely integrates with AWS key services
- Rapid Deployment - Integrate within hours
Arrange a demo today to see how OMNINGAGE Connect can help you business
Built-in Integrations
News & Update
Stay updated with our latest blogs, product releases and company announcements.
Omningage Connect: Upgrading Amazon Connect with Seamless Email Integration
This piece is all about exploring how Omningage Connect isn’t just integrating email; it’s revolutionising how contact centers interact with customers and making the whole customer service game a lot more efficient.
What’s New In Version 2.8.0
We are happy to announce the release of Omningage version 2.8.0, packed with powerful features that will revolutionize the way
OmningageIQ – Dashboards what’s New with Version Two?
Omningage is proud to announce the launch of Omningage IQ Dashboards v2, an upgraded version of our highly popular Dashboard
OMNINGAGE Connect Reviews
Get Started With a Free Trial
We’re confident you’ll like OMNINGAGE Connect – but don’t just take our word for it. Trial it for free for 14 days.
Our team will help you set up and configure Amazon Connect so that you have everything you need to get going with your 14-day trial.
Interested but not sure where to start?
We’d love to help you and your business. If you have any questions on AWS Services, Amazon Connect or ‘Cloud Contact Centres’, our team of experts are available for a free consultation.
