An intelligent and data-driven cloud
user desktop for Amazon Connect.

OMNINGAGE Connect is a next generation contact centre desktop designed and built for digital age workforce.

Effortless user Experience

Promote employee engagement through an effortless experience designed for agent and supervisor personas.

Improve Bottomline

Improve agent productivity and AHT by alleviating inefficiencies. Omningage Connect’s open architecture allows seamless integration with various cloud and traditional CRMs and backend systems.

Increased FCR Rate

Provide best-in-class customer service for your customers through first call resolution and decrease your internal contact centre costs

Data Visualization

Help agents gain a full understanding and awareness of the situation by providing a visual presentation of customer journey and interactions history.

Intuitive and easy to use agent desktop

Agent Connect

Empower your agents with the information that matters, reduce application switching and clicking with a naturally flowing one window operation.

Dashboards and Widgets

Agents get visibility of their individual performance metrics and customer sentiment score.

Call Controls

Agents can make, receive and transfer calls effortlessly. Adding and removing participants into a call is made easy by the intuitive design of CTI controls

Agent State Controls

Agents can manage their work states and select appropriate reason/work codes.

Customer Journey Analyzer

Builds a graphical representation of a customer journey. Agents can quickly see a customer’s journey path and menu selections.

Customer Call Context

Customer’s data is presented along with the contact in an intuitive single-window desktop.

Customer Interaction History

A powerful feature that provides agents with instant visibility of the customer’s previous interactions with the business for better context and understanding.

Wrap-up Codes

Agents can choose and tag calls with wrap-up codes. Supervisors can also add and remove Wrap-Codes

CRM Integration

Integrates with all major CRM platforms including; MS Dynamics and ZOHO.

Remove customer experience blind spots

Supervisor Connect

Enable your contact centre managers to make informed decisions through broader and deeper insights into customer interactions.

KPI Dashboards

A data-rich dashboard providing a 360 degree view of agent performance, queue statistics and customer satisfaction to business users and stakeholders.

Queue Monitoring

Allows supervisors to view and monitor the live statistics of various queues.

Team Monitoring

Enables managers and supervisors to stay updated with the team and agent activities.

Live Listening

Supervisors can silently monitor selected calls in progress.

Interactions Explorer

A powerful omnichannel interactions explorer allows supervisors to quickly find and view any interactions.

Interaction Playback

Supervisors can search, playback and download any voice interactions.

Improve staff productivity and overall engagement

How OMNINGAGE CONNECT aligns to your business objective?

Improve your First Call Resolution (FCR) rate and decrease Average Handling Time (AHT) by offering an easy to work with and one window view to your agents which integrates all your applications with Amazon Connect Contact Centre.

Brand Loyalty

Customer Satisfaction

Happier Staff

Revenue Growth

A product built on world's leading and most robust cloud platform

Serverless Architecture – No compute resource to deploy and maintain

Elastic Design – It grows with your business needs

Connect over internet – and get high quality voice delivered through your web browser

User Centric Interface – naturally flowing user experience which offers one window operation to agents.

AWS Services Integration – Easily integrates and consumes various AWS key services

Rapid Deployment – Deployments in hours through CloudFormation templates

No Setup Fee or Upfront Financial Commitment

Flexible Pricing and Payment Options

* Deployment and Support services are included in pricing

Want to Try?

With our “Free Trial” offer, you can use OMNINGAGE Connect for free for 30 days.

Our team can also set up an Amazon Connect instance for you!

Interested? Please get
in touch.

We would love to have an opportunity to understand more about your business. If you have any questions or inquiries around AWS services, Amazon Connect and “Cloud Contact Centres” in general, drop us a message or give us a call now. Our consultancy service is free!