OMNINGAGE Connect is a next generation contact centre desktop designed and built for digital age workforce.
Promote employee engagement through an effortless experience designed for agent and supervisor personas.
Improve agent productivity and AHT by alleviating inefficiencies. Omningage Connect’s open architecture allows seamless integration with various cloud and traditional CRMs and backend systems.
Provide best-in-class customer service for your customers through first call resolution and decrease your internal contact centre costs
Help agents gain a full understanding and awareness of the situation by providing a visual presentation of customer journey and interactions history.
Intuitive and easy to use agent desktop
Empower your agents with the information that matters, reduce application switching and clicking with a naturally flowing one window operation.
Agents get visibility of their individual performance metrics and customer sentiment score.
Agents can make, receive and transfer calls effortlessly. Adding and removing participants into a call is made easy by the intuitive design of CTI controls
Agents can manage their work states and select appropriate reason/work codes.
Builds a graphical representation of a customer journey. Agents can quickly see a customer’s journey path and menu selections.
Customer’s data is presented along with the contact in an intuitive single-window desktop.
A powerful feature that provides agents with instant visibility of the customer’s previous interactions with the business for better context and understanding.
Agents can choose and tag calls with wrap-up codes. Supervisors can also add and remove Wrap-Codes
Integrates with all major CRM platforms including; MS Dynamics and ZOHO.
Remove customer experience blind spots
Enable your contact centre managers to make informed decisions through broader and deeper insights into customer interactions.
A data-rich dashboard providing a 360 degree view of agent performance, queue statistics and customer satisfaction to business users and stakeholders.
Allows supervisors to view and monitor the live statistics of various queues.
Enables managers and supervisors to stay updated with the team and agent activities.
Supervisors can silently monitor selected calls in progress.
A powerful omnichannel interactions explorer allows supervisors to quickly find and view any interactions.
Supervisors can search, playback and download any voice interactions.
Improve your First Call Resolution (FCR) rate and decrease Average Handling Time (AHT) by offering an easy to work with and one window view to your agents which integrates all your applications with Amazon Connect Contact Centre.
Serverless Architecture – No compute resource to deploy and maintain
Elastic Design – It grows with your business needs
Connect over internet – and get high quality voice delivered through your web browser
User Centric Interface – naturally flowing user experience which offers one window operation to agents.
AWS Services Integration – Easily integrates and consumes various AWS key services
Rapid Deployment – Deployments in hours through CloudFormation templates
* Deployment and Support services are included in pricing
With our “Free Trial” offer, you can use OMNINGAGE Connect for free for 30 days.
Our team can also set up an Amazon Connect instance for you!
We would love to have an opportunity to understand more about your business. If you have any questions or inquiries around AWS services, Amazon Connect and “Cloud Contact Centres” in general, drop us a message or give us a call now. Our consultancy service is free!
OMNINGAGE is cloud based Contact Centre platform powered by Amazon Connect and AWS.
OMNINGAGE Connect is a next generation cloud based user desktop built for Amazon Connect which offers effortless user experience, promotes agent engagement and boosts staff productivity.
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We are committed to serve our customer and partners and return all quotes the same day.
We’re confident you’ll like OMNINGAGE Connect – but don’t just take our word for it. Trial it for free for 14 days.
Book a demo with one of our experts to explore all the features available in OMNINGAGE Connect.
We are committed to serve our customer and partners and return all quotes the same day.