Speeding up the Mona Lisa with Amazon Connect

Speeding up the Mona Lisa with Amazon Connect-OMNINGAGE Connect - Happier Staff Better CX

Every second counts – especially on cloud contact centres The cost of a call is directly related to how long agents spend handling it. For cloud based contact centres such as Amazon Connect, every second counts and every second is charged for. Average Handling Time (AHT) is the KPI that contact centre managers watch constantly. […]