Competitive Piano Playing – The Secret Of Agent Engagement
Staff turnover and absenteeism A Contact Babel report stated that average levels of staff turnover in the US were 29%. Meanwhile, Carolyn Blunt of Amber Real Results consultancy mentioned that average absenteeism in the UK was 11%. Imagine a 200-seat contact centre. 58 agents will leave each year, while 22 agents will be on the […]
EVERY CLOUD CONTACT CENTRE HAS A SILVER LINING
Cloud contact centres win the race to migrate Earlier this year, many businesses, including contact centres, moved their staff home in a matter of weeks. Without Covid 19, most organizations would have taken years to achieve this. By the 22nd April 2020, “Call Centre Helper Magazine” reported that 73% of UK contact centres had more […]