Features OMNINGAGE Connect?
Discover the power and innovation of OMNINGAGE Connect: the best customer engagement platform on the market.
Intuitive and easy to use agent desktop
OMNINGAGE Agent Connect
Designed for rapid responses, easy navigation and 100% user satisfaction. Agents have full visibility of the customer’s journey, a helpful sentiment score from their last communication and integration options for all major CRM platforms such as MS Dynamics, ZOHO and Zendesk. With monthly updates OMNINGAGE Connect leads the way in creating an agent experience second to none.
- Increased first call resolution rate
- Omni-channel platform
- Auto-scaling plan
- Easy to learn
- Five star user experience
- Boosts productivity and reduces fatigue
- Chatbot automation
- Video call capabilities
- Zero dependence on servers
- Flawless solution for working from home
Remove customer experience pain points
OMNINGAGE Supervisor Connect
Crystal clear management and reporting tools give supervisors full access to key metrics. This includes agent performance, queue statistics and customer satisfaction. Enhance your team’s performance with the ability to listen live and playback voice interactions.
- Customisable analytics dashboard
- Live statistics monitoring
- Team activity visibility
- Live listening for calls in progress
- Easily locate any interaction
- Search, playback and download interactions
Optimise supervisor to agent communication
OMNINGAGE IQ
Easily communicate with your team and analyze their performance using OMNINGAGE IQ, our online solution to digital wallboard, and enhanced BI reporting.
- Stay connected with agents at all times
- View real-time data
- Relay messages to your team quickly and efficiently
- Increased visibility and monitoring
How can OMNINGAGE CONNECT help your business?
Improve your First Call Resolution (FCR) rate and decrease Average Handling Time (AHT) by offering an easy to work with and one window view to your agents which integrates all your applications with Amazon Connect Contact Centre.
- Reduce time spent switching between screens with one omni-channel platform
- Improve customer experience with fast responses and personalisation
- Review the customer’s current journey, previous communication notes and sentiment to educate your next encounter
- Enhance your agents’ experience with a slick, easy to use platform that requires little training
- With clear reporting, track your business’ KPIs through customisable dashboards for improved visibility
- Integrate with any existing CRM tools for a seamless experience
Arrange a demo today to see how OMNINGAGE Connect can help you business