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Features OMNINGAGE Connect?

Discover the power and innovation of OMNINGAGE Connect: the best customer engagement platform on the market.

Intuitive and easy to use agent desktop

OMNINGAGE Agent Connect

Designed for rapid responses, easy navigation and 100% user satisfaction. Agents have full visibility of the customer’s journey, a helpful sentiment score from their last communication and integration options for all major CRM platforms such as MS Dynamics, ZOHO and Zendesk. With monthly updates OMNINGAGE Connect leads the way in creating an agent experience second to none.

Remove customer experience pain points

OMNINGAGE Supervisor Connect

Crystal clear management and reporting tools give supervisors full access to key metrics. This includes agent performance, queue statistics and customer satisfaction. Enhance your team’s performance with the ability to listen live and playback voice interactions.

Optimise supervisor to agent communication

OMNINGAGE IQ

Easily communicate with your team and analyze their performance using OMNINGAGE IQ, our online solution to digital wallboard, and enhanced BI reporting. 

How can OMNINGAGE CONNECT help your business?

Improve your First Call Resolution (FCR) rate and decrease Average Handling Time (AHT) by offering an easy to work with and one window view to your agents which integrates all your applications with Amazon Connect Contact Centre.

Arrange a demo today to see how OMNINGAGE Connect can help you business

Brand Loyalty

Customer Satisfaction

Happier Staff

Revenue Growth

See OMNINGAGE Connect in Action

Book a demo with one of our experts to explore all the features available in OMNINGAGE Connect.

What is 8+2?

What is 8+2?

Start Your Free Trial

We’re confident you’ll like OMNINGAGE Connect – but don’t just take our word for it. Trial it for free for 14 days.

What is 8+2?

What is 8+2?

Speak to An Expert

Our experts are on hand to answer your questions and will help you find the perfect solution for your contact centre pain points.

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What is 8+2?

OMNINGAGE

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What is 7 * 4?

OMNINGAGE

Free Trial Form

We are committed to serve our customer and partners and return all quotes the same day.

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What is 8+2?

AWS Connect

Partnership Form

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What is 5+4?

AWS Connect

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We are committed to serve our customer and partners and return all quotes the same day.

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What is 9+3?

Supervisor Connect Full Features

Agent Connect Full Features

Agent Connect Full Features