Grow your CX capability without building it all yourself.
Not every AWS partner, Zendesk partner, Cisco Partner or systems integrator needs to build and maintain its own Amazon Connect practice.
Omni Partner gives you access to specialist Amazon Connect capability behind your own customer relationship.
You keep the customer. We provide the specialist capability.
Different partners.
Different needs.
Omningage works with AWS, Zendesk and technology partners who want to deliver more value into their customer base without having to build and maintain a specialist Amazon Connect practice.
Zendesk partners
Your customer needs contact-centre capability beyond your existing Zendesk skills. We help you add Amazon Connect without handing the customer relationship to another provider.
US Partners
Use Omningage as additional Amazon Connect delivery capacity without carrying permanent headcount ahead of demand.
AWS partners
You already own the AWS relationship, but Amazon Connect is not part of your core capability. We help you extend into contact centre, AI and CX without having to recruit and build a new practice first.
RFP as a Service
Found a contact-centre RFP that needs skills you don’t have internally? We help with solution design, architecture, technical responses, pricing, delivery planning and bid support.
Systems integrators
You have the customer, programme and delivery structure but need deeper Amazon Connect expertise or additional capacity. We provide the specialist layer needed to strengthen the team and reduce delivery risk.
More Than Delivery
You have the customer. We bring the contact-centre expertise. We can work behind your brand, alongside your team or as the specialist delivery partner. You keep the relationship. We help you win and deliver the opportunity.
AWS Funding as a Service
We help identify relevant funding, work with the AWS team and support the application process so funding is considered before you start giving margin away through discounting.
resource augmentation
Add Omningage resources when you need them — for pre-sales, architecture, development, migration, integration, testing, go-live or managed service.
Expand support around the opportunity
Omni Partner can also support the work around the opportunity. You own the bid. We help you answer the difficult bits.
Outsourced Amazon Connect practice
We provide the specialist capability behind your proposition, from the first customer conversation through delivery and ongoing support.
White-label delivery
Omningage can work behind your brand, providing the specialist people and delivery capability you need while you retain commercial ownership of the account.
More capability. More opportunity. More value.
You keep the customer. We provide the specialist capability.
Need Amazon Connect capability but want to remain the face of the customer relationship?
We can support you with pre-sales, solution design, delivery, integrations, managed services and ongoing improvement — either alongside your team or working behind your brand.
For AWS partners with CX/contact-centre opportunities but limited Amazon Connect capability.
For partners wanting to deliver Zendesk CCaaS without building Amazon Connect skills internally.
For partners needing co-delivery, resource augmentation, RFP support or specialist scale.
For Salesforce, ServiceNow, CRM, WFM, digital and specialist consulting partners.
For AWS partners with CX/contact-centre opportunities but limited Amazon Connect capability.
For partners wanting to deliver Zendesk CCaaS without building Amazon Connect skills internally.
For partners needing co-delivery, resource augmentation, RFP support or specialist scale.
For Salesforce, ServiceNow, CRM, WFM, digital and specialist consulting partners.
Built around the way you want to work
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Without Omningage
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Ready-to-go contact centre
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Rocket
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Amazon Connect + your own setup
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Agent desktop
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Desktop
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Amazon Connect Agent Workspace + CRM
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Contact centre reporting
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IQ Reporting
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Amazon Connect reporting + additional reporting
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Live wallboards
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IQ Wallboard
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Separate wallboard tool
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Agent training & coaching
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TrAIna
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Separate training and coaching tools
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AI for customers & agents
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Omningage AI solutions
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Separate AI products + integration
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Quality evaluation
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Omningage quality tools
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Separate quality management tool
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Screen capture
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Desktop screen capture
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Separate screen recording tool
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Web chat
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Omningage Web Chat
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Separate web chat solution
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Ongoing support
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Omningage Managed Service
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Internal team or separate provider
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