Better Customer Experiences.
Smarter Operations.
We understand what is driving performance across people, processes and technology, then help make and sustain the changes that matter, from assessment to delivery and ongoing support.
Amazon Connect, AI and our own software enable those improvements, with the outcomes always guiding the approach.
Better Customer Experiences. Smarter Operations.
We understand what is driving performance across people, processes and technology, then help make and sustain the changes that matter, from assessment to delivery and ongoing support.
Amazon Connect, AI and our own software enable those improvements, with the outcomes always guiding the approach.
Introducing: The Contact Centre Climate Assessment ™
Know What To Fix Next
A practical, evidence-based assessment of the conditions shaping how your contact centre performs. We look across the whole operating climate – not isolated technology – so improvements are based on evidence and connected to measurable outcomes.
The Eight Dimensions
Eight connected dimensions. One operating system. Your priorities may be process, coaching, data, knowledge or targeted technology changes. You decide what happens next.
What The Assessment Gives You
Not every improvement needs a transformation programme. Sometimes the answer is transformation. Often, it is a few focused changes that deliver far more impact than the effort involved.
Start With The Outcome
Contact us to start a conversation about
what needs to perform better.
Assess Your Contact Centre
What are you trying to improve?
Self-service, better routing, simpler journeys and fewer transfers.
One workspace, better customer context, AI assistance, knowledge and coaching.
Conversation analytics, quality evaluation, sentiment, operational insight and external conversation analytics.
Cases, tasks, automation and AI that make sure commitments are followed through.
Real-time insight, workforce optimisation, performance management and managed service.
Amazon Connect Customer, CRM, integrations and Omningage capability – without paying for systems that are not needed.
Start where you are. Improve from there.
Assess
Understand the current contact-centre climate and what actually needs attention.
Implement
Amazon Connect Customer, AI, integrations, agent experience and automation.
Operate
Managed service, support and ongoing innovation.
Improve
Measure performance, identify opportunities and continually optimise.
Built around Amazon Connect Customer
Amazon Connect Customer is becoming much more than contact-centre telephony – bringing together customer engagement, AI agents, analytics, workforce, cases, profiles and automation.
Omningage helps turn that capability into a contact operation that actually works.
AI where it helps. Control where it matters.
Not every customer journey should be autonomous. We help customers decide where deterministic automation, guided AI and fully agentic experiences create genuine value – and how to govern them properly.
Need to move quickly? Meet Rocket.
A ready-to-go Amazon Connect Customer solution for organisations that want modern contact-centre capability without a long transformation programme.
You have the customer. We bring the contact-centre expertise
Omningage works with AWS, Zendesk and technology partners who want to deliver more value into their customer base without having to build and maintain a specialist Amazon Connect practice.
Measurable results.
Real-world impact.
The numbers behind better contact-centre performance – from greater visibility and automation to faster delivery and reduced operational effort.
from RFI to preferred supplier
3 stages
from initial requirements to preferred supplier
1 partner
of the procurement journey supported
100%
The questions that come next...
Assess where you are, make the changes that matter, add the technology you need and keep improving over time.
We help organisations make their contact centres work better.
We assess what is really affecting performance across people, processes and technology, then design and deliver the changes that make the biggest difference. That can include Amazon Connect, AI, automation, integrations, agent experience, analytics or changes to the way the operation works.
Yes. Omningage is an Amazon Connect specialist.
We design, implement and optimise Amazon Connect contact centres, including integrations, AI, automation, analytics and ongoing support. But we go beyond simply deploying the technology – we focus on making sure Amazon Connect delivers measurable improvements to your customer and agent experience.
The Contact Centre Climate Assessment™ is a practical, evidence-based assessment of the conditions affecting your contact centre’s performance.
We look across the whole operating climate – people, processes, technology and how they work together – to identify what is helping, what is holding you back and what needs attention.
The result is a clear view of where to focus next, with recommendations linked to measurable outcomes. Sometimes that means targeted improvements rather than a major transformation.
Yes. We can assess your current contact-centre environment, design the right Amazon Connect solution and implement it with you. We can also integrate the systems you rely on, apply AI where it adds value and support the environment after go-live.
Rocket is Omningage’s ready-to-go Amazon Connect Customer solution. It gives organisations modern contact-centre capability without the complexity and lengthy transformation programme of a traditional implementation.
It brings together channels, intelligent routing, agent tools, AI, analytics and integrations in one practical platform – built on AWS and supported by the Omningage team.
