OMNINGAGE Connect is the world’s most innovative customer engagement platform for Amazon Connect.

OMNINGAGE Connect is the world’s most innovative customer engagement platform for Amazon Connect.

User Friendly Platform

No more switching screens or slow, clunky systems, combine all your communication channels into one simple dashboard.

Flexible Pricing

Only pay for what you use with our auto-scaling pricing, perfect for increased volume in peak times.

Quick Deployment

Available within a matter of hours, OMNINGAGE Connect is rapid to deploy.

Custom Solutions

Already using a CRM system? We easily integrate all your existing tools with OMNINGAGE Connect.

Accredited by Amazon

Built on best practices, our flawless cloud based system is secure and easy to maintain with zero hardware limitations.

Five Star User Experience - In-Depth Analytics - Lower call-handling times - Understand Your Customers

Five Star User Experience

Increase employee productivity and satisfaction with a single interface that is easily integrated with CRMs and additional systems.

Five Star User Experience - In-Depth Analytics - Lower call-handling times - Understand Your Customers

In-Depth Analytics

Easy reporting and measurement with tools to enhance your team’s performance.

Five Star User Experience - In-Depth Analytics - Lower call-handling times - Understand Your Customers

Lower Call-Handling Times

Reduce costs, save time and power up the efficiency of your call centre, by resolving more calls first time. 

Five Star User Experience - In-Depth Analytics - Lower call-handling times - Understand Your Customers

Understand Your Customers

Gain a full understanding of your customers’ journey and interaction history to prepare your agents for their next communication.

Intuitive and easy to use agent desktop

OMNINGAGE Agent Connect

Designed for rapid responses, easy navigation and 100% user satisfaction. Agents have full visibility of the customer’s journey, a helpful sentiment score from their last communication and integration options for all major CRM platforms such as MS Dynamics, ZOHO and Zendesk. With monthly updates OMNINGAGE Connect leads the way in creating an agent experience second to none.

Remove customer experience pain points

OMNINGAGE Supervisor Connect

Crystal clear management and reporting tools give supervisors full access to key metrics. This includes agent performance, queue statistics and customer satisfaction. Enhance your team’s performance with the ability to listen live and playback voice interactions.

Optimise supervisor to agent communication

OMNINGAGE IQ

Easily communicate with your team and analyze their performance using OMNINGAGE IQ, our online solution to digital wallboard, and enhanced BI reporting. 

How can OMNINGAGE CONNECT help your business?

Improve your First Call Resolution (FCR) rate and decrease Average Handling Time (AHT) by offering an easy to work with and one window view to your agents which integrates all your applications with Amazon Connect Contact Centre.

Arrange a demo today to see how OMNINGAGE Connect can help you business

Brand Loyalty

Customer Satisfaction

Happier Staff

Revenue Growth

Our Services

AWS Connect

Consult & Design

We understand that each business is different and may require integrations with existing systems. We lead with a consultation to learn about your requirements and develop the perfect OMNINGAGE solution.

AWS Connect

Build & Deploy

We swiftly build and integrate OMNINGAGE Connect with your Amazon Connect account, also catering for any CRM or AWS services you require.

AWS Connect

Maintain & Optimise

As pioneers in innovation and cutting edge technology, we believe in never standing still. That’s why we focus on releasing exciting new updates every month to improve your OMNINGAGE Connect experience.

AWS Connect

Are you an Amazon Connect Customer?

Benefit from super-quick deployment and have access to OMNINGAGE Connect within a matter of hours.

No Set-up Fee or Up-front Financial Commitment

Flexible Pricing and Add Ons

OMNINGAGE Connect is built on the world’s leading and most robust cloud platform

Arrange a demo today to see how OMNINGAGE Connect can help you business

Built-in Integrations

A product built on world's leading and most robust cloud platform

AWS Connect

Serverless Architecture – No compute resource to deploy and maintain

AWS Connect

Elastic Design – It grows with your business needs

AWS Connect

Connect over internet – and get high quality voice delivered through your web browser

AWS Connect

User Centric Interface – naturally flowing user experience which offers one window operation to agents.

AWS Connect

AWS Services Integration – Easily integrates and consumes various AWS key services

AWS Connect

Rapid Deployment – Deployments in hours through CloudFormation templates

OMNINGAGE Connect Reviews

Get Started With a Free Trial

We’re confident you’ll like OMNINGAGE Connect – but don’t just take our word for it. Trial it for free for 14 days.

Our team will help you set up and configure Amazon Connect so that you have everything you need to get going with your 14-day trial.

Interested but not sure where to start?

We’d love to help you and your business. If you have any questions on AWS Services, Amazon Connect or ‘Cloud Contact Centres’, our team of experts are available for a free consultation.