What our Customers and Partners say About Us

To improve and accelerate service provision as part of our commitment to customer excellence, Ascensos engaged with SVL to radically improve our agent experience for our client, a major online fashion retailer.

 

Using the skills and knowledge of Omningage, they provided an unrivalled and innovative agent and supervisor desktop with fully functioning reporting and insight suite, housed in Amazon Connect’s CCaaS solution.

 

Our agent feedback has been an absolute delight for everyone involved, as the feature-rich navigation in the new desktop has really improved the speed and access to information that agent’s love as part of their job.

 

The SVL and Omningage team quickly delivered a bespoke and agile service that gives our client a fantastic end-product.

As a start-up BPO, Dialect Communications (Dialect) needed a partner who was flexible in their approach whilst having the functionality and capability to allow us to enter the market quickly with a scalable, technologically advanced, cloud based CX solution, Omningage ticked all those boxes. 

 

We had an initial list of requirements where we needed a partner who could support us in offering a 100% cloud basked omnichannel solution (Amazon Connect) coupled with a state-of-the-art web based agent portal (Omningage Connect) which brought all interactions, via any channel, into one centralised solution.  Through a collaborative approach we brought the product to market in less than 5 months, which included a level of custom work Dialect required.

 

Aligned to our rapid growth plans, Omningage have worked in collaboration with us to ensure we deliver a solution that is fit for purpose, working hand in hand to understand requirements and guide us through the process of implementing a brand-new platform and solution. 

 

From an operationally, day to day perspective, the Omningage Connect solution is intuitive and easy to navigate.  As a business who started out in the middle of a global pandemic, we needed a solution that we could train out to our Advisors with ease, whilst also ensuring they could service interactions via a web-based solution.  A key advantage for Dialect is Omningage are open to feedback and actively work to include these to make the overall UX more aligned to the day-to-day operation of a growing CX provider.

 

We look forward to building out a long-term relationship with Omningage as we work in partnership to develop out new and innovate solutions to meet the ever-evolving needs of not only our business but that of our clients.  We have only just begun!

As SVL developed it’s CCaaS offering, we were hugely attracted to Omningage because of their knowledge and unrivalled technology. Their outstanding omni-channel desktop was the best in the market, adding a crucial bespoke and intuitive portal to Amazon Connect that put agent’s needs first and enhanced the user-experience.

 

We instantly saw that the Omningage team had a depth of knowledge in their field that is rarely seen. We have a complimentary relationship that is enhanced by Omningage’s agile and responsive approach, allowing us to accelerate our CCaaS journey and offer our client’s a truly superb product.

See OMNINGAGE Connect in Action

Book a demo with one of our experts to explore all the features available in OMNINGAGE Connect.

What is 8+2?

OMNINGAGE

Contact Us

What is 7 * 4?

OMNINGAGE

Free Trial Form

We are committed to serve our customer and partners and return all quotes the same day.

What is 8+2?

AWS Connect

Partnership Form

What is 5+4?

AWS Connect

Get a Quote

We are committed to serve our customer and partners and return all quotes the same day.

What is 9+3?

OMNINGAGE

Subscribe to our Newsletter

What is 3 * 4?

Supervisor Connect Full Features

Agent Connect Full Features

Agent Connect Full Features