Rocket Doesn’t Just Work.
It Changes the Room.
“We instantly saw that the Omningage team had a depth of knowledge in their field that is rarely seen.”
— Richard Abdy, Head of Business Transformation, SVL
Supervisors Stop Managing by Guesswork.
“Our agent feedback has been an absolute delight for everyone involved.”
— William Carson, Director of Market Engagement, Ascensos
Complex Rollouts. Delivered Without Faff.
“We had an initial list of requirements where we needed a partner who could support. Omningage ticked all those boxes.”
— Laura Scott, COO, Dialect Communications Ltd
Richard Abdy
@SVL
“We instantly saw that the Omningage team had a depth of knowledge in their field that is rarely seen. We have a complimentary relationship that is enhanced by Omningage’s agile and responsive approach, allowing us to accelerate our CCaaS journey and offer our client’s a truly superb product.”
William Carson
@Ascensos
“Using the skills and knowledge of Omningage, they provided an unrivalled and innovative agent and supervisor desktop with fully functioning reporting and insight suite, housed in Amazon Connect’s CCaaS solution.”
Laura Scott
@Dialect Communications Ltd
“As a start-up BPO, Dialect Communications (Dialect) needed a partner who was flexible in their approach whilst having the functionality and capability to allow us to enter the market quickly with a scalable, technologically advanced, cloud based CX solution, Omningage ticked all those boxes.
Aligned to our rapid growth plans, Omningage have worked in collaboration with us to ensure we deliver a solution that is fit for purpose, working hand in hand to understand requirements and guide us through the process of implementing a brand-new platform and solution.”
Richard Abdy
@SVL
“As SVL developed it’s CCaaS offering, we were hugely attracted to Omningage because of their knowledge and unrivalled technology. Their outstanding omni-channel desktop was the best in the market, adding a crucial bespoke and intuitive portal to Amazon Connect that put agent’s needs first and enhanced the user-experience.”
William Carson
@Ascensos
“To improve and accelerate service provision as part of our commitment to customer excellence, Ascensos engaged with SVL to radically improve our agent experience for our client, a major online fashion retailer.”
Laura Scott
@Dialect Communications Ltd
“We look forward to building out a long-term relationship with Omningage as we work in partnership to develop out new and innovate solutions to meet the ever-evolving needs of not only our business but that of our clients. We have only just begun!”
We’ll show you what Rocket actually did for real teams – the good, the unexpected and the bits we quietly fixed. Then we’ll unpack a few things we’ve learned along the way, without turning it into a TED Talk.
Rocket vs. Spreadsheets: Guess Who Won
See how businesses make the switch – and make it work.
Ideas, Insights & the Odd Opinion
See how we think, what we’ve learned and where we occasionally have a rant.
