Used by Teams Who Don’t Have Time for Nonsense.
Trusted in contact centres that can’t afford to get it wrong...
Omningage works with contact centres where scale, performance and customer experience matter. From large enterprise environments to growing BPOs and technology partners, we help organisations assess, implement and improve the way their contact centre works.
The results are measurable – in scale, coverage, efficiency and the ability to deliver change.
40% faster procurement cycle
We bring deep contact-centre knowledge together with Amazon Connect, AI and CX expertise to solve problems that don’t have a simple off-the-shelf answer.
“We instantly saw that the Omningage team had a depth of knowledge in their field that is rarely seen.”
— Richard Abdy, Head of Business Transformation, SVL
10× more interactions within reach
Omningage uses AI, analytics and automation to give contact-centre teams a much broader view of customer and agent performance – without adding the same level of manual review.
“Our agent feedback has been an absolute delight for everyone involved.”
— William Carson, Director of Market Engagement, Ascensos
40% faster from requirement to delivery
We work alongside customers and partners to shape, implement and develop cloud CX environments that can adapt as the business grows – using the technology, integrations and AI that make sense for the operation.
“We had an initial list of requirements where we needed a partner who could support. Omningage ticked all those boxes.”
— Laura Scott, COO, Dialect Communications Ltd
From insight to improvement
Real-world examples of how Omningage helps contact-centre teams understand performance, improve customer and agent experiences and make better use of their technology.
agents supported
13,000+
agents in financial services
4,000
more interactions assessed for quality
85%+
faster time-to-value
40%
Trusted by executives, teams and professionals globally
Richard Abdy
@SVL
“We instantly saw that the Omningage team had a depth of knowledge in their field that is rarely seen. We have a complimentary relationship that is enhanced by Omningage’s agile and responsive approach, allowing us to accelerate our CCaaS journey and offer our client’s a truly superb product.”
William Carson
@Ascensos
“Using the skills and knowledge of Omningage, they provided an unrivalled and innovative agent and supervisor desktop with fully functioning reporting and insight suite, housed in Amazon Connect’s CCaaS solution.”
Laura Scott
@Dialect Communications Ltd
“As a start-up BPO, Dialect Communications (Dialect) needed a partner who was flexible in their approach whilst having the functionality and capability to allow us to enter the market quickly with a scalable, technologically advanced, cloud based CX solution, Omningage ticked all those boxes.”
Richard Abdy
@SVL
“As SVL developed it’s CCaaS offering, we were hugely attracted to Omningage because of their knowledge and unrivalled technology. Their outstanding omni-channel desktop was the best in the market, adding a crucial bespoke and intuitive portal to Amazon Connect that put agent’s needs first and enhanced the user-experience.”
William Carson
@Ascensos
“To improve and accelerate service provision as part of our commitment to customer excellence, Ascensos engaged with SVL to radically improve our agent experience for our client, a major online fashion retailer.”
Laura Scott
@Dialect Communications Ltd
“We look forward to building out a long-term relationship with Omningage as we work in partnership to develop out new and innovate solutions to meet the ever-evolving needs of not only our business but that of our clients. We have only just begun!”
Turns Out It Works – And We Have Thoughts
We’ll show you what Omningage actually did for real teams – the good, the unexpected and the bits we quietly fixed. Then we’ll unpack a few things we’ve learned along the way, without turning it into a TED Talk.
Rocket vs. Spreadsheets: Guess Who Won
See how businesses make the switch – and make it work.
Ideas, Insights & the Odd Opinion
See how we think, what we’ve learned and where we occasionally have a rant.
