contact-centre people first. Technology specialists second.
Who We Are
Omningage was created by people who had spent years designing, delivering and running customer-contact operations.
Today we specialise in Amazon Connect Customer and the technologies around it – helping organisations understand what to improve, modernise where it makes sense and keep getting better after go-live.
Sometimes that means a new platform. Sometimes it means AI. Sometimes it means fixing five surprisingly small things that have been annoying customers and agents for years.
Based on a deep understanding of the processes and people in our industry
How We Work
We don’t do the hard sell. No jargon, no fluff, no disappearing after onboarding. If you partner with us – as a customer or reseller – you get access to our team, our experience, and ongoing support from people who know the space inside out.
Where We Work
We’d Had Enough of Making Do
After years in contact centres, we knew there was a better way. Too much technology, too much complexity and too little focus on the people using it. Omningage brings together the people, processes and technology needed to create better customer and employee experiences.
The Fixes Were Always Temporary
The Tech Ignored the People Using It
Features looked great on paper but gathered dust in practice.
We Wanted Less Noise, Not More Features
We wanted technology you could use quickly, not decipher in a week.
Meet The Founders Who Still Reply to Emails
Rizwan Akhtar
The Team
Meet the experts behind Omningage. Our leadership team brings together decades of experience in contact centre technology, cloud computing, and customer service excellence
