Omningage is partnering with Zendesk across the UK and US to help Zendesk partners take cloud contact centre opportunities to the customers they already serve.
Zendesk partners are well placed to spot contact centre opportunities. They know their customers, they understand how their service operations run, and they already have the trust. What many don’t have is a specialist contact centre team ready to shape, sell and deliver a CCaaS solution. Building one in house takes time, hiring and ongoing investment.
Our partnership with Zendesk is designed to close that gap.
Keep the customer. Add the capability.
The model is partner led. The Zendesk partner keeps the customer relationship, the account strategy, and the Zendesk proposition and commercial route. Omningage provides the contact centre and Zendesk CCaaS specialists, solution design, delivery and integration, plus sales enablement and support after go live.
You stay front and centre with your customer. We bring the specialist depth behind you.
What this makes possible
Find the opportunity. We help partner sales teams recognise, qualify and develop the CCaaS opportunities already sitting within their customer base.
Sell it with confidence. Bring Omningage into discovery, solution design, demonstrations and proposals without first building a specialist practice.
Deliver the complete solution. We provide Zendesk CCaaS deployment, Zendesk integration, migration and ongoing managed services.
Grow without starting again. Expand revenue and protect customer relationships without recruiting and maintaining an in house contact centre team.
More than a delivery partner
Our role starts before implementation. We help partner sales teams understand the proposition, recognise and qualify opportunities, and bring specialist support into customer conversations at the right time. Then we deliver the solution.
For the customer, it’s one joined up experience: Zendesk’s customer service platform, backed by Omningage’s Amazon Connect Customer and contact centre experience, delivered through a partner they already know and trust.
Add CCaaS to your Zendesk offering
If you’re a Zendesk partner in the UK or US and want to open new contact centre opportunities without building the capability from scratch, we’d love to talk.
Start a partner conversation at omningage.cloud/partners
