Omningage IQ – Reporting and Beyond
The “Cinderella” of contact centre technology There’s an old joke about a sales rep who tried and failed to sell toilet paper holders to a contact centre manager because he couldn’t explain what reports they produced. Reporting is often seen as the “Cinderella” of contact centre technology. No one likes it much, but […]
Why Amazon Connect
On-prem to cloud……… You’ve decided to trade in your old on-prem contact centre for a cloud solution. As you shop around, you realize that there are many options available, so why choose Amazon Connect? Be careful what you wish for…. Callcentrehelper, the trade website for the British contact centre industry, recently suggested criteria to consider […]
Why should I switch to the cloud
My server room is my comfort zone You’re a contact centre manager. You have a contact centre platform installed in your server room. It is sized in terms of licences and hardware to handle peak volumes. You have had perpetual licenses for the past 5 years. Your annual maintenance payments amount to less than 10% […]
From start-up to standard: How Omningage emerged from the cloud. By Daniel Solomon (MD Omningage)
A Scottish tale….. On May 12th, Ahmad (Omningage CTO) and I took part in a networking event for the cloud technology industry in AWS’s Development Centre in Edinburgh, Scotland. It was jointly hosted by SVL Telecommunications (SVL), the UK’s longest serving contact centre partner, and Amazon Web Services (AWS). We were excited to share the […]
