1. Bots: Hal 9000 or hero of the hour?
2. The short answer
3. What exactly is a bot?
4. What are the business advantages & disadvantages of using Bots?
5. How do we realize the advantages while avoiding the disadvantages?
6. Next steps
OMNINGAGE is cloud based Contact Centre platform powered by Amazon Connect and AWS.
OMNINGAGE Connect is a next generation cloud based user desktop built for Amazon Connect which offers effortless user experience, promotes agent engagement and boosts staff productivity.
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