Competitive Piano Playing – The Secret Of Agent Engagement

wallboards for Amazon Connect -Cloud Contact Centre - Competitive Piano Playing – The Secret Of Agent Engagement

Staff turnover and absenteeism A Contact Babel report stated that average levels of staff turnover in the US were 29%. Meanwhile, Carolyn Blunt of Amber Real Results consultancy mentioned that average absenteeism in the UK was 11%. Imagine a 200-seat contact centre. 58 agents will leave each year, while 22 agents will be on the […]