What’s New In Version 2.8.0
We are happy to announce the release of Omningage version 2.8.0, packed with powerful features that will revolutionize the way you manage your customer interactions and elevate your team’s performance. Let’s dive into the key features and their business benefits: Real-Time Management And Intervention Supervisors can now have a real-time pulse on their team’s interactions […]
OmningageIQ – Dashboards what’s New with Version Two?
Omningage is proud to announce the launch of Omningage IQ Dashboards v2, an upgraded version of our highly popular Dashboard product (think Wallboards). Building on customer feedback, we have implemented several enhancements that offer significant business benefits, empowering contact centres to drive motivation and performance through effective communication of essential information. Simplified Dashboard Creation […]
What’s new in Omningage?
Workflows In Version 2.6.4, Omningage introduced a new feature, the “workflow” module. Users can now configure a workflow that will automatically present a website or other internet-based materials to agents. The system automatically presents web-based materials in iframes or popups based on certain triggers. Currently, these triggers are based on when the contact is answered, […]
Omningage IQ – Reporting and Beyond
The “Cinderella” of contact centre technology There’s an old joke about a sales rep who tried and failed to sell toilet paper holders to a contact centre manager because he couldn’t explain what reports they produced. Reporting is often seen as the “Cinderella” of contact centre technology. No one likes it much, but […]
Speech Analytics – The “bigger boat” for bigger data.
“You’re going to need a bigger boat” Early in the film “Jaws”, the main characters go out on a fishing boat and have their first encounter with the great white shark. When they understand just how big and dangerous it really is, Brody, the Sheriff, then tells the captain: “You’re going to need a bigger […]
Every Cloud has a Silver lining for Commercial-sized Contact Centres
The question The adoption of cloud-based contact centre solutions has drastically accelerated with Gartner predicting that 50% of all contact centres will make the journey to cloud by 2022. ‘Why are so many Contact Centres adopting cloud-based solutions? What are benefits, what are the risks’? The challenge A typical commercial sized contact centre employs anything […]
Omningage Connect and Chatbots – doing more with a lot less
Chatbots – origins and explanations Technology has always driven the contact centre industry. Contact centres allowed customers to contact companies from their own homes or offices without having to visit local branches. More recently, the development of the internet led to digitization and alternative communication channels. Webchat allowed customers to enjoy the instant response of […]
OMNINGAGE Connect’s Admin Application – putting business users in the driving seat
Thomas Watson, the President of IBM, famously said that there was a “world market for maybe five computers”. Bill Gates made it his intention to have a “computer on every desk and in every home”. Graphical user interfaces allowed millions of ordinary people, instead of specialists, to use information technology. OMNINGAGE Connect’s admin application is […]
